score801's Privacy Policy

1. Introduction and Purpose of This Policy

score801 is a safe and reliable online casino and betting platform for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Privacy Policy ("Policy") explains what types of information we collect when you use the score801 platform, how we use that information, and how we keep it secure.

By using the score801 website, mobile version, or any related services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our platform.

This policy applies only to the activities of the score801 platform itself. Third-party websites or services may have their own privacy policies, for which we are not responsible.

2. Types of Information Collected

We may collect the following types of information when you register and use the score801 platform:

a) Personal Identification Information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address

b) Identity Verification Information:

• National ID (NID) number or copies of other government-issued identification documents
• Passport or birth registration certificate (where applicable)

c) Financial Information:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Deposit and withdrawal records

d) Technical Information:

• IP address
• Browser type and version
• Device information (operating system, model)
• Login time and date records
• Session data

e) Gaming Behavioral Information:

• Gaming history and preferences
• Betting patterns
• Time spent on the platform

3. How Information Is Collected

score801 collects information in the following ways:

• Direct Submission: Information you provide yourself when filling out registration forms, completing identity verification, and using customer support services.
• Automatic Collection: Technical information collected automatically through cookies, log files, and similar technologies while you use the platform.
• Payment Processors: Relevant financial information obtained when transactions are completed through bKash, Nagad, Rocket, or Upay.
• Game Providers: Gaming-related data received from third-party game providers when you play games available on the platform.
• Fraud Prevention Services: Information received from third-party verification services for the purpose of security and fraud prevention.

4. How Information Is Used

score801 uses the information collected for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To smoothly operate all services including gaming, betting, deposits, and withdrawals.
• Identity and Age Verification: To prevent anyone under 21 years of age from using the platform, in accordance with the laws of Bangladesh.
• Financial Transaction Processing: To correctly complete deposit, withdrawal, and bonus processes.
• Customer Support: To provide 24/7 support in Bengali for your complaints and issues.
• Security and Fraud Prevention: To prevent account fraud, money laundering, and other illegal activities.
• Responsible Gaming: To identify excessive gaming behavior and provide necessary support.
• Service Improvement: To improve the platform experience and plan new features.
• Relevant Communications: To inform you about important updates, bonuses, and promotional offers (with your consent).

5. Information Storage and Security

score801 takes advanced technical and organizational measures to protect your personal information. The key components of our security framework are as follows:

• SSL Encryption: All data transfers on our platform are protected by industry-standard SSL (Secure Socket Layer) encryption.
• Secure Servers: Your information is stored in secure data centers with no unauthorized access.
• Access Control: Only authorized staff can view your information for specific purposes.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Data Retention Period: Information is retained for as long as your account is active and for the period required to meet legal obligations. Even after account closure, certain information may be kept for a specified period in accordance with applicable law.

Please note that no method of transmitting information over the internet is 100% secure. We take every precaution, but guaranteeing perfect security is not possible.

6. Sharing Information with Third Parties

score801 does not sell your personal information. Information may be shared with third parties in the following limited circumstances:

• Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
• Game Providers: Game provider companies such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi receive limited information necessary for operating games.
• Identity Verification Services: Information may be shared with identity verification organizations to meet legal obligations.
• Legal Requirements: Information may be disclosed in response to court orders, legitimate requests from government authorities, or legal obligations.
• Business Changes: In the event of a merger, acquisition, or asset sale, information may be transferred to the relevant parties.

All third parties are contractually obligated to keep your information confidential and to use it only for the specified purpose.

7. Cookies and Tracking Technologies

The score801 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for the basic operation of the platform (login sessions, security).
• Functionality Cookies: To remember your preferences and settings (language, display settings).
• Analytics Cookies: To help analyze platform usage and support improvements.
• Security Cookies: For fraud detection and account protection.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

8. Your Rights

As a user of the score801 platform, you have the following rights:

• Right to Know: The right to know what information we have collected about you.
• Right to Correction: The right to request correction of inaccurate or outdated information in your account.
• Right to Deletion: The right to request deletion of your information in certain circumstances (beyond legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.
• Right to Lodge a Complaint: The right to contact us if you have a complaint about how your information is managed.

To exercise any of the above rights, contact our customer support team via 24/7 live chat or write to us by email.

9. Privacy of Minors

The score801 platform is for users aged 21 and over only ("21+ only"). We do not knowingly collect personal information from anyone under 21 years of age.

Age verification is mandatory during the registration process. If for any reason a minor's information enters our system, it will be deleted immediately and the associated account will be permanently closed.

If you believe a minor is using our platform, please notify our support team immediately.

10. Changes to This Policy

score801 reserves the right to change, amend, or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to your registered email address.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. You are advised to review this page regularly.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

Our customer support team is always active in accordance with Bangladesh Standard Time (BST, UTC+6).